100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
Two shipping options are offered for Skis:
Four shipping options are offered for merchandise delivery:
2 Day (weekdays)
1 Day (weekdays)
Up to $50.00
$150.01 and over
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
All Items picked up at one of our stores are subject MA state sales tax.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
We value our customers and respect their privacy. That is why we
practices and the choices you can make about the way your information
is collected and used by Competitive Edge.
clicking here. Any capitalized terms used but not defined in this
Policy are defined in the Terms. YOUR USE OF OUR SITE CONSTITUTES
YOUR AGREEMENT (or ratification of it) TO FOLLOW THOSE TERMS,
also prevent promotional emails. No matter when you provided your
email address, we only want to send you emails primarily intended to
advertise or promote commercial products or services ("Commercial
Emails or "CEM"), if you want to receive them. Accordingly, if you
decide you do not want to receive them from us you may:
1 -- Follow the instructions at http://www.compedgeskibike.com/
2 -- Follow the instructions in any CEM regarding how to stop
receiving further CEMs. Unless you do so, we will use your email
address to send you CEMs about us. Please note that regardless of
your choice, we may send emails that are "transactional or
relationship messages" as defined in the U.S. "CAN-SPAM Act of 2003"
or its regulations, and we may also communicate as allowed by law or
this Policy, including communicating to respond to your inquiries,
however you make them (e.g., by phone, email or letter). We may also
continue to send emails until you have completed our change-of-
preference procedures or the law requires us to complete them,
whichever is earlier. Any decisions to stop receiving CEM will not
Information about our privacy and security practices.
The following topics and information are part of this Policy and are
incorporated by this reference. Please click on the links to review
# Information we collect that does not personally identify you.
# Information we collect that does personally identify you.
# Access to your data Information about security.
# Notice to P3P Users.
# Children and privacy.
# Information about enforcement of our Policy.
# Information about: Legal Notices.
# Identity Theft.
# Amendment of this Policy.
Information we collect that does not personally identify you
* Our Site collects information which does not personally identify
you ("NonPII") that is commonly collected on the Internet. For
example, we collect: the name of the domain and host for your
Internet access (e.g., AOL, MSN or Earthlink); your computer's
Internet address, browser software (e.g., Netscape, Internet
Explorer, Mosaic) and operating system (e.g., Windows or Mac OS);
dates and times of access or actions; and the Internet addresses you
left to reach us. We use "cookies" or other technological mechanisms
(e.g., pixel images etc.) to collect this kind of information. You
may set your browser to warn you or to block cookies. If you block
them, however, Site functionality and appearance may change or become
* We use NonPII for ordinary business purposes, such as to analyze
Site traffic so that we can optimize or adjust Site structure,
usability and appeal etc., or to support technologies used by
visitors. Generally we do not share NonPII with unaffiliated third
parties other than our service providers and marketing parties, but
reserve the right to do so.
Information we collect that does personally identify you
* We ordinarily collect NonPII and the types of personally
identifying information listed in Category Information, depending
upon your activities at our Site. Click on the link to "Category
Information" to see those categories. We also collect public and non-
public information from you or third parties for various purposes,
including (without limitation) to help us gain comfort that we are
dealing with you instead of someone posing as you, to effect or
document a transaction, or to share with our Affiliates or others as
allowed by this Policy.
* We generally will not: Rent or sell to unaffiliated third parties,
your name and address (postal or email) as part of our general
"customer list," except as part of a financing or corporate
transaction (such as a merger, sale of assets or the like); or
Disclose your credit card or other payment method information
(subject to the below principles). The above assumes, of course, that
no fraud or other harm is suspected -- if it is, we may disclose
information we believe is appropriate.
* Except for what we have said we will not do (see above), we reserve
the right to use, disclose, share, sell, retain and otherwise deal
with (collectively "disclose") all information, internally or to
third parties (including Affiliates), for any lawful purpose or to
prevent harm to us or others. For example and without limitation, in
our discretion we may disclose information:
* To address your requests, such as to send you a newsletter or CEM;
o To communicate with you (or those to whom you make a gift of our
products) about transactions, related matters or matters that you
initiate through others; to personalize or enhance transactions; to
verify, process, store, enforce, investigate and/or collect actual or
potential transactions or other acts; and to assist or respond to our
consultants (e.g., auditors and lenders);
* To government authorities or alleged victims of identity theft;
* To our service providers and others wherever located (e.g., credit
card processors, data base controllers, marketing or advertising
parties) who help us run or promote our business or products);
* About any matter relating to the Site, transactions, our products,
or your relationship with us, our service providers or others; * *
Required or allowed by law. We reserve the right (but do not
undertake a duty) to notify you of subpoenas or other legal process
(if allowed). If you do not want us to respond, you need to seek a
valid court order allowing that, and serve the order on us at least 3
business days before the response deadline; and o Not listed in this
Policy but which is not prohibited by law from being disclosed. We
may do any of this even if you request that we not send you CEM. We
do not purport to have listed all possible disclosures that we might
make -- this Policy is intended to help you understand our general
* We generally will retain information for as long as required,
allowed or we believe it useful, but do not undertake retention
obligations. We may dispose of information in our discretion without
notice, subject to applicable law.
Access to your data
* You may review the information by logging in with your password at
the beginning of the check-out process and then listing appropriate
corrections. Requests for corrections will be processed within a
reasonable period but will not be immediately effective.
* We may keep a record of all information even if it is changed or
deleted, and we may use or disclose it for any lawful purpose (such
as for auditing). You may not change information relevant to the fact
or integrity of any transaction or act or that we are required to
keep, and we reserve the right to determine what information may be
changed. Information about security
* For transactions involving credit cards, we will use secure socket
layer (SSL) encryption to protect the transmission of credit card
information when you enter it at our Site. We only use your credit
card number for processing your order. We do not store it
permanently. It is possible that our computer cannot recognize the
coding from your browser and therefore cannot connect with the SSL-
server. You can check if your connection is connected via SSL by
looking at the lower left-hand corner of your browser window after
accessing the server. If you see an unbroken key or a closed lock
(depending on your browser), then SSL is active. You can also double-
check by looking at the URL line of your browser. When accessing an
SSL server, the first characters of the site address will change from
"http" to "https".
* Your emails to us are not necessarily secure against interception
so do not include sensitive information in them - we generally will
not ask for your credit card number, password or other sensitive
information in an email and you should assume that if you get such a
request, it might be fraudulent.
* The access to your personal data is restricted by your password.
The minimum password length is 6 characters. We recommend that you
use a variation of letters and numbers instead of common words.
* You agree not to enter or store information on the Site if you (or
anyone else whose information you enter) desire a higher level of
security or if you have not obtained consent from the person whose
information you are storing.
* Neither humans, passwords nor security systems are foolproof or
necessarily work as intended, including encryption, and people can
commit intentional crimes, make mistakes or fail to follow policies.
Although we take what we believe are commercially reasonable security
precautions, we do not guaranty security. You agree to do what you
reasonably can to help promote security (e.g., never reveal your
login-password or make it accessible to others).
Notice to P3P Users
The Platform for Privacy Preferences Project ("P3P") is a standard
developed by the World Wide Web Consortium ("W3C") that provides an
automated, machine-readable mechanism for understanding some use of
your Personal Information by the Web sites you visit. P3P uses a
standardized set of multiple choice questions covering the major
how the particular Web site handles some of the personally
identifiable information of its users. P3P-enabled browsers can
automatically read this set of preferences made available by P3P-
enabled Web sites and compare this information to the user's own set
of privacy preferences. For example, Internet Explorer 6.0 requires
third parties to set cookies to deliver P3P "compact" cookie policies
with their cookies, and other browsers may use this mechanism soon.
To enhance your online experience further, the Site is P3P enabled.
For more information on the W3C and P3P, please visit http://
www.w3.org/P3P/. Given certain limitations in the parameters chosen
by W3C, however, the P3P mechanisms may not describe Esprit's privacy
Children and privacy
Like you, we at Competitive Edge are concerned about the safety of
children. We have no intention of collecting personal information
from children under the age of 13. If a child has provided personal
information, a parent or guardian may so inform us by emailing
firstname.lastname@example.org or calling 1-413-538-7662, and we will use
reasonable efforts to delete it from our database, subject to
applicable law and this Policy. For more information about children's
privacy on the internet, please see http://www.ftc.gov/bcp/conline/
Information about enforcement of our Policy
we are both bound by those Terms. If you think we are in default, you
may contact us at Our Legal Notices Address.
Information about: Legal Notices & Identity Theft
* Notices Generally. When you create an account during your checkout
process we will ask for your email address. Although we may still
provide notice by posting, if we provide notice by email, we will use
for all notices, including legal notices, the address you have given us.
* Legal Notices. Subject to applicable law and this section, you:
Agree that we may send you legal notices by email, including (without
limitation) notice of subpoenas or the like. You agree to keep that
address current. You also agree to check for notices posted on the
Site; and Acknowledge that there is only one of you. Accordingly, you
agree to send us all legal notices, including (but not limited to)
any relating to breach, by mailing them to Competitive Edge, 500 Northampton St., Holyoke, MA 01040, Attn: Jim Kennedy. If you send your
notice by certified mail, return receipt requested, the post office
will give you proof when we receive it. If a law, nevertheless,
requires us to accept email notice, call us at 1-413-538-7662 for our
address established for receipt of such notices (if any).
* Identity Theft. If you or any other person believes they are a
victim of identity theft entitled by law to request information from
us, write us at Our Legal Notice Address and also provide all
Required Information. We will supply without charge the information
legally required to be disclosed that we then have, subject to
applicable law and reserving all of our rights and defenses.
Submitting A Claim for Identity Theft
If you or any other person believes they are a victim of identity
theft entitled by law to request certain business records in our
control ("Claimant"), we will attempt to verify the claim as allowed
by law. Claimant needs to do all of the following: 1. Information
about the Transaction. Write us at Our Legal Address and include in
the letter the following information about the transaction that
Claimant knows or can readily obtain: (a) the date of the transaction
or other relevant act; (b) any other identifying information such as
an account or transaction number; and (c) other information
reasonably relevant to the transaction alleged to result from
identity theft; and 2. Information about Claimant. Include in the
letter information that identifies Claimant, including: # a
government-issued identification card such as a driver's license.
Claimant may send us a copy but we reserve the right to have Claimant
physically present it to us or our agent; and # personal information
about Claimant of the type that was provided by the alleged identity
thief, or of the type that we typically require for transactions,
including Category Information; and 3. Affidavits and Police Report.
Include with the letter: # a properly completed and executed
affidavit of fact on a form acceptable to us. If we develop our own
form, we will post it for Claimants to download and sign before a
notary public; if no form is posted, Claimant may use the
standardized form available at the time of Claimant's request from
the FTC; and # a copy of the police report evidencing the claim of
identity theft; and 4. Authorization for Sharing with Law
Enforcement. If Claimant wants us to provide the records we provided
to Claimant to a law enforcement agency or officer investigating the
identity theft, Claimant must specify in the letter who that agency
or officer is and supply their proper mailing address. Even without
specification, we may still provide the records (in our discretion)
if Claimant has otherwise authorized that agency or officer to take
receipt of the records. We reserve the right to require without prior
notice, more, less, or different information that applicable law may
allow from time to time. Once we receive all required information, we
will provide records as required by law (subject to our rights and
defenses). If we are required to comply with laws other than federal
law, Claimant's rights and ours may vary from the above.
Amendment of this Policy
We reserve the right to change this Policy in our discretion in
accordance with the provisions regarding amendment in the Terms of
Use. CATEGORY INFORMATION
We only use your credit card number for processing your order. We do
not store it permanently.
** ** We reserve the right to add, delete or alter categories from
time to time. ***
Thank you for visiting Competitive Edge' web site
Use of this website, and any information distributed in conjunction
with this website, including use of our shopping cart services, is
Policy and other notices posted on this website. Your use of this
website or of any content presented in any and all areas of the
website indicates your acknowledgment and agreement to these Terms of
you do not agree to be bound by and comply with all of the foregoing,
you may not access or use our services, or website. We suggest you
print a copy of each of these documents for your records.
Competitive Edge shall have the right, at its sole discretion, to
shall be effectively immediately following the posting of such
changes on this website. The most recent version of these Terms of
Use may always be found at http://www.compedgeskibike.com. You agree
subsequent use by you of this website following changes to these